Privacy Policy for Texas United Mortgage
Last Updated: June 1, 2026
Texas United Mortgage, LLC (“Texas United Mortgage,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your information.
This Privacy Policy applies to information collected through our website, online forms, loan inquiry forms, loan applications, phone calls, emails, text messages, and other communications with Texas United Mortgage, LLC.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
• Submit a mortgage inquiry or quote request
• Complete a loan application
• Request information about mortgage products or services
• Contact us by phone, email, text message, website form, or other communication method
• Schedule an appointment or request a callback
• Upload or provide documents related to a mortgage inquiry or loan application
The information we collect may include:
• Name
• Email address
• Phone number
• Mailing address
• Property address
• Employment information
• Income information
• Asset information
• Credit-related information
• Social Security number, when needed for loan processing
• Loan purpose, estimated property value, purchase price, down payment, or refinance details
• Documents and information needed to evaluate, process, or assist with a mortgage inquiry or loan application
We may also collect limited technical information from your use of our website, such as browser type, device information, IP address, referring pages, pages visited, and cookies or similar tracking technologies.
2. How We Use Your Information
Texas United Mortgage, LLC may use your information to:
• Respond to your mortgage inquiry or request for information
• Provide mortgage estimates, loan options, or requested mortgage information
• Assist with loan applications and mortgage-related services
• Schedule consultations, appointments, or callbacks
• Communicate with you about your inquiry, application, documents, loan status, or next steps
• Process, evaluate, or submit loan application information
• Verify identity, income, assets, credit, employment, or other application information
• Communicate with third parties involved in the mortgage process, when necessary
• Improve our website, services, customer experience, and business operations
• Send marketing communications only where permitted by law and with any required consent
• Comply with applicable legal, regulatory, licensing, audit, and compliance obligations
3. SMS/ Text Messaging
Texas United Mortgage, LLC may send SMS/text messages to individuals who have provided express consent to receive text messages from us. SMS messages may include responses to mortgage inquiries, missed-call follow-up, callback scheduling, appointment reminders, mortgage estimate follow-up, loan application reminders, document reminders, loan status updates, and customer service communications related to mortgage services.
Message frequency varies based on your interaction with Texas United Mortgage, LLC. Message and data rates may apply. You may reply STOP at any time to opt out of receiving SMS messages. You may reply HELP for assistance or contact us at 888-505-1718 or info@texasunitedmortgage.com.
Consent to receive SMS messages is not a condition of purchasing any goods or services or obtaining mortgage services from Texas United Mortgage, LLC.
Texas United Mortgage, LLC does not sell, rent, or share SMS opt-in data or SMS consent with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent are used only to provide the messaging services described in this Privacy Policy and to communicate with you regarding your inquiry, application, account, or requested mortgage services.
4. How we Share Information
Texas United Mortgage, LLC does not sell your personal information.
We may share personal information only as reasonably necessary to provide mortgage-related services, operate our business, or comply with legal and regulatory requirements. This may include sharing information with:
• Mortgage lenders, investors, underwriters, processors, settlement service providers, title companies, appraisal providers, credit reporting agencies, verification providers, insurance providers, and other parties involved in the mortgage process
• Technology vendors, software providers, customer relationship management platforms, phone providers, email providers, secure document platforms, and other service providers that assist us in operating our business
• Government agencies, regulators, licensing authorities, auditors, or law enforcement when required or permitted by law
• Professional advisors, including legal, compliance, accounting, or audit professionals
Any third-party service providers that receive information from us are expected to use the information only as necessary to provide services to Texas United Mortgage, LLC or as otherwise permitted by law.
We do not share personal information with third parties for their independent marketing or promotional purposes.
SMS opt-in data and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, understand visitor activity, analyze traffic, and improve our services.
You may be able to disable cookies through your browser settings. Disabling cookies may affect how certain parts of our website function.
6. Security of Your Information
Texas United Mortgage, LLC uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse. These safeguards may include secure systems, restricted access, encryption, multi-factor authentication, and other security controls.
No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
7. Your Rights and Choices
You may contact us to:
• Request access to personal information we maintain about you
• Request that inaccurate information be corrected
• Ask questions about how your information is used
• Opt out of marketing communications
• Withdraw consent for SMS/text messages by replying STOP to any text message
You may also unsubscribe from marketing emails by using the unsubscribe link included in those emails, when applicable.
If you opt out of SMS/text messages, we may still contact you by other permitted methods, such as phone or email, regarding active mortgage services, legal notices, or transactional matters where permitted by law.
8. Data Retention
Texas United Mortgage, LLC retains personal information for as long as reasonably necessary to provide services, manage business records, comply with legal and regulatory requirements, resolve disputes, enforce agreements, and satisfy mortgage industry record keeping obligations.
9. Children's Privacy
Our services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
10. Links to Other Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. You should review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
Texas United Mortgage, LLC may update this Privacy Policy from time to time. When we update the policy, we will revise the “Last Updated” date at the top of this page. Your continued use of our website or services after any update means the revised Privacy Policy applies.
12. Contact us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Texas United Mortgage, LLC
NMLS: 2442778
2170 Buckthorne Pl Suite 200
Spring, TX 77380
Phone: 888-505-1718
Email: info@texasunitedmortgage.com
Thank you for trusting Texas United Mortgage with your personal information. We are committed to protecting your privacy while providing you with quality mortgage services.